Our goal is to always exceed our customer’s expectations. After all, your satisfaction is a measure of our quality of care. Where you seek your healthcare services is an important decision. We believe you should make a well informed choice. Our commitment to you is best described in our customer service philosophy CARES.
C- Courtesy – We treat you with courtesy.
A- Attitude – We have a positive attitude.
R- Respect – We treat you with respect.
E- Enthusiasm – We are proud of our Health System and do our jobs with enthusiasm.
S- Sensitivity – We are sensitive to your experience and needs.
We welcome your comments, suggestions, and concerns. We appreciate and value your feedback. It’s your feedback that helps us to improve. Our commitment to continuous improvement also means we actively seek your opinion. North Ottawa Community Hospital works with Arbor Associates, Inc. Arbor Associates is a company that randomly calls patients to ask them about their experience with our Health System. Thousands of patients are contacted each year. These results are used to help us to reward excellent work and also to focus our efforts in the areas that you have identified as opportunities for improvement. Our service is transparent. The Hospital Quality Alliance is a program developed and supported by the Federal Government to give the public access to key hospital quality and satisfaction results. To view our hospitals results go to www.hospitalcompare.hhs.gov . If you have any questions about the information on this site please contact our Quality Department at (616) 847- 5540.